Frequently Asked Questions
About Our Programs
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A Premium Program is more is a thoughtfully designed wellness journey. Each program combines yoga, meditation, conscious practices, reflection, and spiritual guidance to help you create meaningful and lasting transformation. Rather than simply watching videos, you'll be invited to build rituals, deepen your self-awareness, and integrate these practices into your everyday life.
Every program is self-paced, allowing you to move through the content in a way that feels supportive for your unique journey.
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Our programs are designed for anyone looking to create more balance, reduce stress, deepen self-awareness, and build sustainable wellness habits. Whether you're completely new to yoga and meditation or have an existing practice, you'll find guidance that meets you where you are.
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Not at all. Every practice includes clear guidance, and you can move at your own pace
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Each program may include a combination of:
Yoga classes
Guided Meditation classes
Breathwork
Coaching
Reflection sessions
Journaling prompts
Mindfulness practices
Downloadable resources
The contents of each program are listed on its individual sales page. You can find all our programs here: https://bodyminduniverse.com/programs
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It depends on the program. Many practices are between 10–35 minutes, allowing you to fit them into your daily routine. Please make sure to read the description of the specific program you would like to purchase.
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Yes. All programs are self-paced, so you can revisit lessons as often as you'd like.
Payments & Refunds
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We accept major credit and debit cards. Available payment methods will be displayed securely during checkout.
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Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid.
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We are committed to providing a high-quality experience and want you to feel confident in your purchase. If you are not completely satisfied, you may request a full refund within 48 hours of your purchase. To be eligible for a refund:
Refund requests must be submitted within 48 hours of the purchase date.
Please include your order number and a brief explanation of your request.
Refunds will be issued to the original payment method used for the purchase.
Once approved, refunds may take 7–10 business days to appear in your account, depending on your bank or card issuer.
Please note that each refund request is reviewed individually and handled fairly based on the circumstances. For full details, please read our Refund Policy .
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To purchase a gift subscription, scroll to the bottom of any page on our website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the program you’d like to gift and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
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To redeem your gift card, open the specific gift link provided by the sender or visit our website footer and click Claim gift card. Enter your code, name, and email. If you already have an account, you'll be asked to sign in. If you're new, you'll be guided through creating an account. Once your gift card has been redeemed, your gifted program will automatically appear in My Library.
Access & Devices
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To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
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After purchasing, you'll receive an email with instructions to create your account and access your program on our secure platform. If you do not receive an email, please contact us at info@bodyminduniverse.com
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You'll receive access immediately after your purchase. A confirmation email with instructions to create your account (or log in) will be sent to the email address you used at checkout, so you can begin your journey right away. If you don't see it within a few minutes, please check your spam or promotions folder before contacting us.
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If you've previously purchased one or more Premium Programs, simply log in to your account using the same email address you used for your purchase. Once you're signed in, you'll find all of your purchased programs in your personal library.
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You can access your programs on your laptop, desktop computer, tablet, or smartphone using web browser. You can also enjoy your programs on your TV using Chromecast for a larger viewing experience.
Technical Support
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Please check your spam or promotions folder. If you still can't find it, please send us an e-mail at contact@bodyminduniverse.com and we'll be happy to help.
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To change your password, visit https://bodyminduniverse.uscreen.io using a web browser and log in to your account.
Once logged in:
Open yourprofile in the navigation menu.
Scroll down to “Secure Sign In” section.
Click on “Set New Password” and follow the instructions to create a new password.
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If you cannot remember your password, visit https://bodyminduniverse.uscreen.io using a web browser. On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
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To update your account details, visit https://bodyminduniverse.uscreen.io using a web browser and log in to your account.
Once logged in:
Click on your profile in the navigation menu.
Update your details in the “My Public Info” and “My Private Info” sections.
Save your changes before leaving the page.
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If you experience buffering, delays, or interruptions while watching a video, it is usually related to your internet connection or device settings. Please try the following steps:
Check that you have a stable internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming.
Refresh the page and try playing the video again.
Close any unnecessary tabs or applications running in the background.
Try using a different web browser (such as Chrome, Safari, or Firefox).
Restart your device if the issue continues.
If possible, try accessing the program from another device or network
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No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Set New Password link.
Navigating Your Programs
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Once you've signed in to your account, you'll see My Library at the top of the catalog.
Open My Library to view all of the Premium Programs you've purchased. Simply select the program you'd like to access and continue your journey.
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If your program includes a downloadable guidebook, simply open the relevant video. Each video is named accordingly eg. “Stillness Guidebook”. Then, click the “Download” button located below the video player.
Once downloaded, you can save it to your device or print it for your personal use.
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If some videos appear locked, it means they are part of programs that you have not yet purchased.
If you believe you should have access to a video, please make sure you are logged into the account associated with your purchase.
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To add a video to your favorites, open the desired video and click the “Add to Favorites” button located below the video player.
Once you add your first favorite video, a “Favorites” category will appear in your video library. You can add as many videos as you like, and they will all be saved there for easy access.
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Your progress is automatically saved, allowing you to continue watching from where you left off.
To resume a video, open it from the “Continue Watching” section in your program library. You can also access previously watched videos through your Watch History.
Please note that saved progress is only applied when you resume the video through these sections. Opening the video from another location in the catalog may start playback from the beginning.
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Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account.
Health & Safety
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Always consult your healthcare provider before beginning any new wellness or movement practice. Listen to your body and modify exercises as needed.
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That's absolutely okay. Flexibility is not a requirement to begin your practice. Our yoga sessions are designed to help you connect with your body, move mindfully, and honor your own abilities, not to achieve perfect poses.
We encourage you to listen to your body, practice at your own pace, and modify movements whenever needed.
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Some practices may be appropriate, while others may not. We recommend speaking with your healthcare provider before participating.
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Our programs support overall wellbeing but are not intended to diagnose, treat, or replace medical or psychological care.